Who can use TutorPanel?

While TutorPanel was built to meet the needs of tutoring companies with multiple tutors, it is also used by independent tutors that want to keep their tutoring businesses organized.

Do I need to download or install TutorPanel on my computer?

The great thing about TutorPanel is that it doesn't need to be downloaded. You can access it on any computer, any time, anywhere. Some of the benefits of being web-based are:

Seamless Updates - You receive updates as soon as we make any improvements to the site.

Security - Your data is secured, protected and backed up on our servers which means if your computer crashes your data won't be affected or if you buy a new computer you don't need to transfer anything.

Access - You can access your TutorPanel account from any device that has a modern web-browser. Your laptop, desktop, work computer, library computer, smart phone, etc.

How does billing work?

You will be billed at the beginning of each month for the base fee of $20. We will then calculate the average number of active students in your account during the month and multiply it by $0.50 for the student portion. An actives student is one whose "Status" field in his or her profile is set to "Active". The student portion will be added to the following month's fee.

It doesn't matter how many tutoring sessions the student attends during the month -- you are charged only $0.50 per active student.

Do I need an internet connection to use TutorPanel?

Yes, you will need an internet connection to access TutorPanel. By being web-based, TutorPanel can be accessed by you, your students and their parents anywhere with internet access. Plus your information is secured, protected and backed up daily, so you don' t need to worry about losing your information to computer crashes.

Do I have to sign a contract?

Your TutorPanel membership is month-to-month which means you can come and go as you please. If your business is not active for a period of time, but you want to save all of your information you can change the status of your students to inactive and only pay the base monthly fee.

Is it safe to store personal information online?

It can be dangerous to store some information online such as credit card names and numbers and for this reason we do not store any of this information on our servers. All of your clients' billing details are processed and stored securely with PayPal.

If you're worried about people seeing information about your students or your business, we protect this information using industry standard technology and 256-bit SSL encryption.

This being said, your information is only as secure as your password is strong. For this reason it's recommended that you use a strong password using upper and lowercase letters, numbers and symbols.

Why can't I log in?

The most common reason you might not be able to log in is due to a misspelled username or password. Remember that usernames and passwords are case sensitive, so you'll need to make sure you use the correct uppercase or lowercase letters. If you've forgotten your password you can reset it here Reset Password.

Another possibility is that your browser is not allowing you to login. Check your browser security settings and make sure that you are allowing cookies. You can try logging in with a different browser such as Google Chrome or Mozilla Firefox, if these browsers work then you know the problem is related to your browser settings.

If you are still having trouble logging in contact our Customer Support and we will be happy to help.

What browsers does TutorPanel perform best with?

For best performance we recommend you use one of the following browsers:

Other webkit-based browsers such as Safari also generally perform well. We recommend that you do not use Internet Explorer because it is a very slow browser and can freeze at times. TutorPanel will not function correctly if you are using Internet Explorer 7 or lower

We recommend that you keep your browser up-to-date to ensure security improve functionality. It is also important that you enable javascript for all of the functions of TutorPanel to function correctly.

When I submit a form and am missing a required field, all of my previously entered data disappears. What's wrong?

You will need to enabled javascript in your web browser. Javascript allows us to verify all of the required fields have been filled before you submit the form, so that you can easily fill in missing fields. Javascript can be turned on in your web browser's settings.

What Payment Options does TutorPanel accept?

You can pay for TutorPanel with Mastercard or Visa. Your transaction is processed securely on an external server from our credit card processor.

Can my students log in to TutorPanel from my own website?

Yes. You and your students can log in from either the TutorPanel website, or you can embed a remote login form into your own site. To embed the form into your own website, insert the following code into your site's html where you would like the form to appear.

<script type="text/javascript" src="http://www.tutorpanel.com/js/remote_login.js"></script>

I live outside the United States, can I still use TutorPanel?

Of course you can. TutorPanel is here to help tutor's all around the globe. You can even set your time zone and currency in your Account Settings and your selection will be applied to the whole site.

I've thought of a feature that would make TutorPanel even more useful, what do I do?

Tell us about it - we always love to receive input from our users to find out how we can improve TutorPanel. Chances are that if several teachers have suggested the same or similar features we'll implement them into the website.

How can I cancel my account?

To cancel your account, log in to your account and click on "My Account" in the side menu. Next click "Membership". On this page you will find the "Cancel Account" section.

I'm an independent tutor, can I still use TutorPanel to help me manage my business?

TutorPanel was designed mainly for tutoring companies with multiple teachers; however, it can be used by independent tutors as well. Independent tutors will need to add themselves as a teacher from their administrator account. Most functions can be controlled from your administrator account such as scheduling, billing, and reconciling.

Can't find an answer to your question? Contact our helpful Customer Support team.